Not sure how to do something within Member Splash? These FAQs are designed to help you set up and maintain your account.
How do add members to my account?
Click the three dots to the right of Members and select Add Member. Please allow 24-48 hours for the Admin to review and approve new members.
How do I edit member information and/or update photos?
Click the three dots next to the member’s name and edit name, phone, email, gender, member type and/or date of birth. Click Add Photo to add or update photo. Please use a close-up, head shot or cropped face photo.
How do I delete a member?
Click the three dots next to the member’s name and select Delete.
Why is my account status unpaid?
An account status of “unpaid” may appear even if HOA assessments are current when all adults in the household have not completed the 2026 Pool Rules and Waiver form. Upon completion of all required forms, the account status will be changed to “paid.”
How do I complete a required waiver or form?
Required forms, such as a Waiver, will appear next to the primary account holder or all adults. Click on the blue page icon to complete this form.
How do I update Emergency Contact Information?
Everyone should have an emergency contact on file. To add an emergency contact click the three dots next to Emergency Contact and add name and phone number.
How do I change my password?
Click the three dots to the right of Account Summary and select Change Password.
How do I edit my account information or change the primary contact?
Click the three dots to the right of Account Summary and select Edit Account Details . You can change your Username and change the Primary Contact.
